Usage Policy
Last updated: September 25, 2026
This Usage Policy and accompanying definitions pertain to web hosting plans that may be offered to our clients.
1. Introduction
For certain Shared web hosting plans there is no stated limit to the amount of disk space, storage, bandwidth, or data transfer a single customer may use with respect to their web hosting. Subject to these terms, Tropical Web Shop makes every reasonable commercial effort to provide customers on those plans with the disk space, storage, bandwidth, and data transfer resources required for the normal operation of a website. Our goal is to provide the resources required for a typical website that may experience periods of growth resulting in increasing demands for resources (such as disk space, storage, bandwidth, or data transfer) without customers being subject to additional charges.
In order to ensure excellent performance for all websites on a server, customers must be fully compliant with our Terms of Service, and utilize disk space, storage, bandwidth, and data transfer in a manner consistent with the normal operation of a website. While rare, when performance on a server is compromised due to excessive demands by an individual website, we occasionally need to temporarily constrain websites that are utilizing more server resources than needed for normal operations. For those websites that are consistently making excessive demands above the normal operation of a website, including those that are not in compliance with our Terms of Service, we may suspend or terminate the account in question or ask that the customer adjust the web hosting plan they are currently on to one that better matches the needs of their website.
2. What is acceptable and appropriate usage?
Acceptable and appropriate usage is defined as outlined in Section 6 of our Terms of Service, which clearly describes unacceptable, disruptive, and forbidden uses of our Services.
Websites utilizing shared server resources within technical limits and in accordance with our Terms of Service are considered to be operating normally and using resources appropriately. In addition, we provide customers with the ability to easily monitor in real-time the level of server resources their websites are using, and we are always available to help answer questions about how a website's performance can be optimized.
Our web hosting solutions have been specifically designed to serve the web hosting needs of small and independently owned and operated businesses and organizations within Canada and the Caribbean. Since you will be hosting your website with many others on our servers in a shared community, these offerings are not intended to support enterprise level or large company requirements. This typically also includes eCommerce websites, high traffic websites that require greater server processing resources than a shared web hosting server can provide, and websites that have been configured improperly or have been extended with additional functionality causing higher server demands. For these types of websites, we may recommend migrating your website to higher performance Services that provide dedicated server resources such as a virtual private server (VPS) plan or managed hosting plan(s).
To ensure that our hosting is reliable for all customers within a specific server community, we monitor our servers continuously in order to maintain optimal performance; and occasionally, must take preventative measures on individual accounts where resource usage is adversely affecting the server's performance. If your website is subject to these measures, we will attempt to contact you to determine the potential cause for this excessive usage and highlight possible ways that you can make adjustments or changes to your website before we take any corrective actions.
Lastly, our web hosting Services are intended for hosting websites. Using these Services primarily as an online storage space for backing up or archiving electronic files and images is strictly prohibited.
3. What is unlimited?
A. Unlimited email accounts: On certain web hosting plans, you can create an unlimited number of email accounts or email addresses. However, please keep in mind that the disk space or storage of your hosting plan is intended for website files only. While email account creation is unlimited, these Services rely on the file storage available on your account and individual email accounts have limits, so you must operate within the Terms of Service to ensure resources are available to fully enable email functionality.
B. Unlimited domain hosting: Most Shared hosting plans do not set an upper limit to the number of domains a customer can associate with a website.
For more information, please refer to the Acceptable Use section of our Terms of Service.