Our Service Standards

When you contact us, we will always be professional and respond to you in a fair, courteous and timely manner.

If you Phone Us

• Your telephone call will be answered without delay within normal office hours (9:00 a.m. - 5:00 p.m.), and pleasantly greet and offer you our assistance. If you reach our voice message and mail system, we will return your call within 1 business day.

If you Write to Us

• Your letters, e-mails, and faxes will be acknowledged as speedily as possible, and at least within 5 business days of receipt.
• Our written communications to you will be in clear and simple language, addressing the issues directly and including relevant contact details.

• Charges for Services

  • Where costs are involved, you will be advised in advance and, invoiced accordingly for services.

What We Expect From You

• Respect our policies.
• Tell us precisely what services you want from us so that we can quickly assist you.
• Provide the required information at your earliest convenience.
• Honour commitments to scheduled meetings and appointments.
• Treat us with courtesy and respect.
• Make suggestions as to how we can improve our services to you.

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